Common Questions

Manually connecting to FTP
Sometimes, it will be necessary to test your ability to make a connection to the FTP server for your domain. Both Windows and Mac OSX have inbuilt features ...
Thu, 13 Jul, 2017 at 3:19 PM
Minimising Downtime During a Transfer
Note: If your domain is registered elsewhere, you will need to ensure that your domain will not expire in the next month to allow yourself time to complete ...
Thu, 13 Jul, 2017 at 3:20 PM
My images are broken. Why?
Sometimes you may see that your html works, but the images will not load. The first thing to check is the case of the files. Unix is case-sensitive, so if y...
Thu, 13 Jul, 2017 at 3:20 PM
Vulnerable Emailer Forms
The Problem.  Spammers are constantly being blacklisted and kicked off of networks. Because of this, tricking a non-spamming website into sending spam ha...
Thu, 13 Jul, 2017 at 3:21 PM
What are my backup options?
There are a number of ways you can back up your site with Webcity. 1. Your hosting account has a backup option within cPanel. The Backups and Backup Wizar...
Thu, 13 Jul, 2017 at 3:22 PM
What do I do if I want an SSL certificate for my site?
You will need: Notepad A web browser other than Internet Explorer Your cPanel details Expected time to order the Certificate: 10-20 minutes Install...
Thu, 13 Jul, 2017 at 3:22 PM
What is my website address (URL)?
Your homepage address will be (once approved by AusRegistry or other relevant nic).
Thu, 13 Jul, 2017 at 3:23 PM
What version software are you running?
As of November 2010 we are running: Operating system Linux Machine Type i686 Apache version 2.2.16  (Unix) PERL version 5.8.8 ...
Thu, 13 Jul, 2017 at 3:23 PM
Why am I seeing a list of my files, instead of the pages I have made?
This is most likely because you have not used a proper index page. You will need to use either index.html or index.htm. Our servers are font sensitive and w...
Thu, 13 Jul, 2017 at 3:25 PM
Why are emails caught in my SPAM filter?
If you have the SPAM filtering product with Webcity, we will run a number of standard tests on the emails that you receive. If the email fails the tests, ...
Thu, 13 Jul, 2017 at 3:26 PM