Common Questions

Changing hosting providers with minimal downtime
Step 1: Sign up for a Webcity Hosting Account The first step is to sign up for web hosting with Webcity. When you receive your 'Welcome to Webcity...
Thu, 13 Jul, 2017 at 3:08 PM
Do you offer email auto-responder capabilities?
Yes, auto-responders are available on all hosting plans. They are very simple to set up in cPanel using the autoresponders option in mail.
Thu, 13 Jul, 2017 at 3:09 PM
How can I get the search engines to find my page when anybody does a search on certain words?
Hosting with Webcity means that your website will automatically be submitted to the major search engines. It may take a while for your site to be cached in ...
Thu, 13 Jul, 2017 at 3:10 PM
How can I view statistics and logs for my site?
You can access your site statistics by going to your cPanel and clicking on the icon "AW Stats". Inside this tab you will find a host of relevant ...
Thu, 13 Jul, 2017 at 3:11 PM
How do I change file permissions using my FTP client?
All your directories should have permission mode 755, as should all your executable CGI scripts. Ordinary HTML files can have permission mode 644.  In WS_FT...
Thu, 13 Jul, 2017 at 3:12 PM
How do I change the domain for my hosting account
To change your domain name linked to your hosting account all you need to do is go to and request the change under t...
Thu, 13 Jul, 2017 at 3:15 PM
How do I put up my website?
In order to transfer your website files from your hard drive to your web space, you will need to use a program that supports file transfer protocol (FTP). T...
Thu, 13 Jul, 2017 at 3:15 PM
I have not received mail from someone, and they assure me that they have sent it
It is impossible for us to trace an incoming email message through the internet. Indeed if you have not received an email, then it is unlikely that the mail...
Thu, 13 Jul, 2017 at 3:16 PM
I have updated my nameservers but I still cannot see my domain. Why?
After making dns changes such as updating nameservers you will need to wait up to 48 hours for the changes to propagate through the global dns system. 
Thu, 13 Jul, 2017 at 3:17 PM
If I sign up for a webcity hosting package, how do I point my domain to Webcity?
This is something you will need to take responsibility for after you have set up an account with Webcity. It is called re delegation and is usually easy and...
Thu, 13 Jul, 2017 at 3:18 PM