Common Questions

I can't connect to the FTP server
If you are having trouble connecting to the FTP server: Disable PASV (passive) mode in your FTP client. If possible disable any firewall that may be...
Thu, 13 Jul, 2017 at 12:10 PM
I keep being logged out of domain management
If you are being taken back to the login page for domain management when clicking anything after logging in you will need to enable a certain cookie setting...
Thu, 13 Jul, 2017 at 12:10 PM
I've got a renewal notice. How do I renew?
To renew any Webcity domains simply click on the Renew link on the main Webcity Domains page (
Thu, 13 Jul, 2017 at 12:11 PM
I've set up a new email address but it doesn't receive mail
When you create a new email address you must wait for up to 48 hours for dns propagation until it is fully functional.  If you are modifying the forward...
Thu, 13 Jul, 2017 at 12:13 PM
What are my FTP settings?
The FTP Hostname will be (once the domain name has propagated through the global dns system. This may take up to 48 hours after regist...
Thu, 13 Jul, 2017 at 12:14 PM
What is DNS? What are primary and secondary name servers?
dns stands for domain name Server, which is a computer responsible for translating domain names into IP addresses. It also provides details of the mail serv...
Thu, 13 Jul, 2017 at 12:15 PM
What is domain parking? How do I set it up?
Domain parking gives your domain a temporary home while you work out what you want to do with your domain name. Its similar to URL forwarding - but designed...
Thu, 13 Jul, 2017 at 12:16 PM
What is WHOIS?
WHOIS is a searchable database maintained by registries containing information about domain name registrations.   Every domain name is listed in a WHOIS dat...
Thu, 13 Jul, 2017 at 12:17 PM
Who can see my contact details?
The admin, technical and billing contacts are made publicly available via a global WHOIS database.  This is a universal requirement of domain name regis...
Thu, 13 Jul, 2017 at 12:18 PM
Who is auDA?
The au Domain Administration (">auDA) is the Australian Government endorsed regulatory body of the .au domain space. They develop and im...
Thu, 13 Jul, 2017 at 12:30 PM